Privacy Policy
Effective Date: 15 June 2026
1. Introduction
Trainova Learning Solutions (“Trainova”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of our website visitors, clients, corporate contacts, training participants, partners, trainers, practitioners, vendors, and other business associates.
This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, engage with our services, participate in training programs, share trainer or practitioner profiles, communicate with us, or interact with us through our website, email, WhatsApp, LinkedIn, Telegram, social media pages, or other business communication channels.
By using our website or services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect different types of personal and business information depending on how you interact with Trainova Learning Solutions.
A. Information You Provide
We may collect personal and business information that you voluntarily provide to us, including:
Full name
Company name
Job title or designation
Email address
Phone number
Business address or billing details
Training requirements
Corporate learning needs
Business inquiry details
Payment or billing-related information
Communications submitted through contact forms, email, WhatsApp, LinkedIn, Telegram, social media pages, or other communication channels
B. Training and Learning Information
When you participate in our training programs or corporate learning engagements, we may collect:
Registration details
Attendance records
Training participation details
Assessment results
Certification information
Feedback and survey responses
Learning progress data
Program completion records
Training schedule and batch information
C. Trainer, Practitioner, Vendor, and Partner Information
When trainers, practitioners, consultants, vendors, or partners engage with us, we may collect:
Profile or resume details
Skills and experience summaries
Certifications and professional qualifications
Training delivery experience
Technology or domain expertise
Availability details
Commercial or rate-related information
Documents shared for evaluation, onboarding, client submission, or engagement purposes
Communication records related to training delivery, empanelment, or business collaboration
D. Automatically Collected Information
When you visit our website, we may automatically collect certain technical and usage information, including:
IP address
Browser type and version
Device information
Operating system
Website usage data
Referral sources
Pages visited
Date and time of access
Time spent on website pages
General geographic location
Interaction with website forms, pages, and content
3. How We Use Your Information
We may use your personal and business information for the following purposes:
To respond to inquiries and requests
To communicate with clients, participants, trainers, partners, and business contacts
To deliver training, consulting, and learning services
To manage training registrations and program participation
To coordinate training schedules, trainers, batches, and delivery requirements
To evaluate trainer, practitioner, vendor, or partner profiles
To share relevant trainer or practitioner profiles with clients where required for training delivery or evaluation
To provide certificates, attendance records, and learning completion records
To manage payments, billing, invoicing, and commercial documentation
To improve our website, services, content, and training offerings
To send relevant business updates, training-related communication, learning opportunities, events, webinars, and marketing communications where permitted
To maintain business records and service documentation
To ensure website, data, and service security
To prevent fraud, misuse, unauthorized access, or unlawful activity
To comply with legal, regulatory, contractual, tax, accounting, and compliance obligations
4. Legal Basis for Processing
Where applicable, we process personal information based on one or more of the following grounds:
Your consent
Performance of a contract or pre-contractual engagement
Legitimate business interests
Compliance with legal, regulatory, tax, or accounting obligations
Protection of our legal rights, business interests, and service operations
5. Sharing of Information
We do not sell personal information.
We may share personal or business information only where required for legitimate business, service delivery, legal, or operational purposes.
We may share information with:
Clients or prospective clients for training evaluation, trainer profile review, or service delivery purposes
Trainers, practitioners, subject matter experts, and delivery partners involved in training programs
Technology, hosting, website, email, and communication service providers
Learning management, assessment, certification, or training delivery platforms
Payment processors, banks, accounting platforms, and billing service providers
Professional advisors, including legal, tax, accounting, or compliance consultants
Vendors, partners, or service providers supporting Trainova’s business operations
Regulatory authorities, government agencies, courts, or law enforcement bodies where legally required
All third parties are expected to maintain appropriate confidentiality, privacy, and security standards and use the information only for the purpose for which it has been shared.
6. Data Retention
We retain personal and business information only for as long as necessary for the purposes for which it was collected.
This may include retaining information to:
Deliver training and consulting services
Maintain training, attendance, assessment, and certification records
Manage client, trainer, partner, and vendor relationships
Maintain billing, tax, accounting, and commercial records
Meet contractual obligations
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Maintain business continuity and service history
When information is no longer required, we will take reasonable steps to securely delete, archive, anonymize, or de-identify it, as appropriate.
7. Cookies and Analytics
Our website uses cookies and similar technologies to improve website functionality, analyze website traffic, understand visitor behavior, and enhance user experience.
We use Google Analytics, a web analytics service provided by Google, to collect information about how visitors interact with our website.
Google Analytics may collect information such as:
IP address, which may be anonymized where supported
Browser type and version
Device information
Operating system
Pages visited
Time spent on pages
Referral sources
Website usage patterns
General geographic location
This information helps us understand how visitors use our website, which pages are useful, how users reach our website, and how we can improve our content, services, and user experience.
Google may process this information in accordance with its own privacy practices. For more information, please review Google’s Privacy Policy and information about how Google uses data when you use websites that use its services.
You can prevent Google Analytics from collecting information by adjusting your browser settings, managing cookie preferences, or using the Google Analytics Opt-out Browser Add-on.
You may choose to disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.
8. Marketing Communications
We may send business, service, or marketing-related communications regarding:
Training programs
Corporate learning opportunities
Cybersecurity, IAM, cloud, AI, and technology training updates
Industry insights
Events and webinars
Service announcements
Business updates from Trainova Learning Solutions
You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails, replying to the communication where applicable, or contacting us directly at connect@trainovalearning.com.
Even if you opt out of marketing communications, we may still send you important service-related, transactional, contractual, or administrative communications where required.
9. Information Security
We implement reasonable technical, administrative, and organizational measures to protect personal and business information from:
Unauthorized access
Unauthorized disclosure
Alteration
Loss
Misuse
Accidental destruction
Unlawful processing
These measures may include access controls, secure communication practices, limited access to business information, internal confidentiality practices, and careful handling of client, trainer, participant, and vendor information.
While we strive to protect your information, no method of electronic transmission, internet communication, or digital storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored by us.
10. International Data Transfers
In certain circumstances, your information may be processed, stored, or accessed outside your country of residence.
This may happen when we use cloud platforms, email services, website hosting providers, analytics tools, communication platforms, learning platforms, or other technology service providers that operate internationally.
Where such transfers occur, we will take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with applicable law.
11. Your Privacy Rights
Subject to applicable law, you may have certain rights regarding your personal information.
These may include the right to:
Access your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Withdraw consent where processing is based on consent
Object to certain processing activities
Request information about how your data is used
Request grievance redressal regarding handling of your personal information
To exercise these rights, please contact us at connect@trainovalearning.com or through our Contact Us page.
Please note that certain requests may be subject to legal, contractual, tax, accounting, regulatory, or legitimate business retention requirements. In such cases, we may be unable to immediately delete or modify certain information, but we will explain the applicable limitation where required.
12. Third-Party Websites and Platforms
Our website, emails, social media pages, or communications may contain links to third-party websites, platforms, or services.
These may include LinkedIn, WhatsApp, Google services, payment platforms, learning platforms, certification platforms, or other external websites.
We are not responsible for the privacy practices, content, security, or data handling practices of third-party websites or platforms. We encourage users to review the privacy policies and terms of those third-party services before providing personal information or interacting with them.
13. Children’s Privacy
Our services are primarily intended for professionals, organizations, corporate learners, trainers, practitioners, and adult participants.
We do not knowingly collect personal information from children below the age required under applicable law without appropriate consent.
Where any training engagement involves minors, students, interns, or young learners, we will collect and process such information only with appropriate consent from a parent, legal guardian, educational institution, employer, organization, or authorized representative, as applicable.
If we become aware that personal information of a child has been collected without appropriate consent where required, we will take reasonable steps to delete or appropriately handle such information in accordance with applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business operations, website functionality, legal requirements, or privacy practices.
Any changes will be posted on this page with an updated effective date.
Continued use of our website or services after changes are posted constitutes acceptance of the revised Privacy Policy.
We encourage users to review this Privacy Policy periodically to stay informed about how we protect and handle personal information.
15. Contact Us
If you have any questions, concerns, grievances, or requests regarding this Privacy Policy or our handling of your personal information, please contact us using the details below:
Trainova Learning Solutions
Website: www.trainovalearning.com
Email: connect@trainovalearning.com
Contact Page: https://www.trainovalearning.com/contact
Privacy & Grievance Contact:
For privacy-related requests, correction, deletion, withdrawal of consent, or grievance redressal, you may contact us at connect@trainovalearning.com.
We will make reasonable efforts to respond to privacy-related requests in a timely manner, subject to applicable law, contractual obligations, and legitimate business or legal requirements.